Tour Terms and Conditions
The cancellation of Travel and Tour Packages must be informed in a written within of 30 days before the departure or within the defined period allowed as mentioned in the specific Tour and Tour Packages. The desired cancellation must be confirmed by the company in writing to be effective. Refused rates are based on the date after you submit your written cancellation letter.
For the individual services supplied by the third party (ies) e.g. train services, air tickets, cruise, etc. Cancellation fee under terms and conditions of the third party (ies) will include refund administrative fee and any deposit committed to their suppliers to secure confirmation of the service requested.
If the cancellation is made before 30 days, these conditions shall apply:
Date of Cancellation Cancellation Charges
- 20 – 29 working days prior to departure date 50% cancellation charge of Total Cost
- 14 – 19 working days prior to departure date 75% cancellation charge of Total Cost
- 13 or less than 13 working days prior to departure date 100% cancellation charge of Total Cost
The company holds the right to cancel a tour or booking made at any time before the departure for any reason whatsoever, including the insufficient number of participants, our liability is limited to a refund of the money paid.
The company holds the right to make adjustments to the planned programmes or packages wherever necessary, due to unpredicted circumstances beyond our control. Any necessary modification to our programmes will not deprive the tour participants from program feature in any way.
No Show Charges :
If the guest/passenger does not arrive on the prefixed date and time or is not present on the targetted pick-up point for pick-up or transfer to the destination, the amount paid for specific package or tour will be non-refundable.
Unutilized Service :
The company shall not bear any responsibility to refund for the unutilized service transportation, accommodation or sightseeing, that are included in the tour or trip agreement package.
The company holds the right to withdraw any itinerary or booking made and refuse or decline any guest or passenger as the member of the tour who acts delinquently so as to endanger the health, safety or impair the comfort and enjoyment of other guests or passengers on the tour. In the above-mentioned conditions, the company will not make any refunds for the unutilized portion of the tour.
Limitation Liability :
Pokhara Holidays act only as agents for the hotel, bus, or car companies, railroad or steamship lines or owners of contractors providing accommodation, transportation or other services. The Company shall not be liable or responsible for any kind of damages, death or injury to any person or employees and also arising out of or in connection with any accommodation, transportation or other services, or resulting directly or indirectly from act of God, dangerous incidents of the sea, fire, breakdown in machinery or equipment, acts of Government or other authorities, wars, civil disturbances, strikes, theft, riots, medical, epidemics, quarantine or custom regulations, delays or cancellations or changes in time or itinerary, or over bookings or defaults or any causes which Company can’t control or through the acts of defaults of the hotels, airlines, bus or car companies, railroads, steamships lines or owners or contractor providing accommodation, transportation, or other services of for any loss or damage resulting from improper or insufficient passport, visas, or other documents and that neither the Company nor its servants, agents or employees shall be or become liable or responsible for any additional expense or liability sustained or incurred by the tour participant as a result of any of the antecedent causes.
Medical Issue :
Medical advice must be given to us, Pokhara Holidays in writing, at or prior to booking, of any physical, emotional or mental condition, which may require professional attention during the trip or may require the use of special equipment. If the passenger fails to disclose any such conditions, The Company organizer reserves the right to refuse to allow the passenger to take the trip and passenger will forfeit the trip cost; and in such event. The Organizer shall have no liability, financial or otherwise.
If the passenger is so challenged, the passenger must bring and be responsible for all necessary items related to their own condition. If any such condition arises after the trip is booked, medical advice must be given in writing immediately. Failure to advise shall release The Organizer and all professional personnel from any liability related to such condition or its treatment.
Passenger for health and safety during the tour is The Organizer first concern, but The Organizer is not a medical facility. The passenger should be in good health to participate in Group Tours.
The Organizer is not responsible for the costs of any medical treatment that passenger may require during the tour. Under no circumstances is The Organizer responsible for the quality of medical care, or lack thereof, the passenger may receive while on the trip.
All claims against Pokhara Holidays Pvt. Ltd must be made in writing within fourteen (14) days after the completion of the tour, failing of which the company accepts no responsibility. All disputes if any will be subjected to Nepal Court of Law.
Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to the Tourism Board Of Nepal.